Incident Response Policy

Our incident response process is aligned with the best practices and frameworks established by the National Institute of Standards and Technology (NIST). It follows a continuous lifecycle of preparation, detection and analysis, containment and eradication, recovery, and post-incident review.

The Process

1. Preparation: Building a Strong Defense

Continuous preparation is the foundation of our security posture. This phase includes:

  • Proactive Security Measures: Implementing and regularly updating a suite of security tools and practices, including firewalls, intrusion detection systems, and encryption protocols.
  • Employee Training: Conducting ongoing security awareness training for all employees to recognize and report potential threats.
  • Vulnerability Management: Regularly scanning our systems and applications for vulnerabilities and applying patches in a timely manner.
  • Data Backups: Maintaining secure and regular backups of customer data to ensure a swift recovery process.

2. Detection & Analysis: Identifying and Understanding the Threat

Our security systems are monitored 24/7 for any anomalous activity. When a potential incident is detected, our security team will immediately:

  • Triage and Validate: Assess the nature and severity of the alert to determine if it constitutes a genuine security incident.
  • Analyze the Scope: Investigate the extent of the incident, including the systems, data, and users that may be affected.
  • Classify the Incident: Categorize the incident based on its severity and potential impact to prioritize our response efforts.

3. Containment, Eradication, & Recovery: Taking Decisive Action

Once an incident is confirmed, our primary goal is to contain the threat and minimize its impact. This involves:

  • Containment: Isolating the affected systems to prevent the threat from spreading across our network.
  • Eradication: Identifying and removing the root cause of the incident to eliminate the threat from our environment.
  • Recovery: Restoring affected systems and data from secure backups to normal operation as quickly and safely as possible.

4. Post-Incident Activity: Learning and Improving

Following the resolution of an incident, we conduct a thorough post-mortem analysis to:

  • Identify Lessons Learned: Understand the root cause of the incident and identify areas for improvement in our security posture and response plan.
  • Enhance Security Measures: Implement any necessary changes to our systems, policies, and procedures to prevent similar incidents in the future.
  • Transparent Communication: Provide a clear and transparent summary of the incident to affected customers, outlining the steps taken to resolve it and the measures implemented to enhance future security.

Roles and Responsibilities

We have a dedicated Incident Response Team (IRT) composed of cross-functional members from our security, engineering, legal, and communications departments. Each member has clearly defined roles and responsibilities to ensure a coordinated and efficient response.

Communication Plan

In the event of a security incident that impacts our customers, we are committed to providing timely, transparent, and accurate information. Our communication plan includes:

  • Initial Notification: Promptly informing affected customers of the incident and the immediate steps we are taking.
  • Regular Updates: Providing ongoing updates on the status of our investigation and remediation efforts.
  • Post-Incident Report: Sharing a detailed report after the incident is resolved, outlining the cause, impact, and our corrective actions.

This plan serves as a foundational commitment to our users. We are continuously working to enhance our security measures and ensure the safety and integrity of our platform.